![]() Tinka’s stepdaughter lives in Caldwell, Idaho, and lost her father on Sunday, but could not speak with her family back in Dar Es Salaam, Tanzania, to arrange travel for the funeral. Many Africans also use WhatsApp to connect with relatives in other countries. Millions of Africans use WhatsApp for all their voice calls, so “people felt they were cut off from the world,” said Mark Tinka, a Ugandan who heads engineering at SEACOM, a South Africa-based internet infrastructure company. We’ve become so accustomed to this tool.” “To have to step away and make a phone call? It trips us up. “Sometimes the doctor will be working on a patient and I need to contact a technician for job,” she said. Like most Peruvian medical workers, she uses WhatsApp for a multitude of tasks, including scheduling appointments and ordering crowns. In Lima, Peru, the breakdown complicated dental technician Mary Mejia’s job. One hospital sent staff member searching for oxygen at nearly two dozen facilities, said Dr Fadi Hakim of the Syrian American Medical Society. They lost contact with oxygen suppliers who have no fixed location and are normally reached via WhatsApp. “Luckily this didn’t happen yesterday during the outage,” he said.īut hospitals treating Covid-19 patients in the region were thrown into panic. If there had been an emergency such as shelling that he needed to warn field workers about, there could have been major problems, he said. ![]() They switched to Skype, but WhatsApp works better when internet service is shaky, he said. Naser AlMuhawish, a Turkey-based Syrian doctor who monitors coronavirus cases in rebel-held territory in Syria, said WhatsApp is the main communication method used with over 500 workers in the field. In rebel-held Syria, where the telecommunication infrastructure has been disrupted by war, residents and emergency workers rely mostly on internet communication. “Insecurity makes everyone worry,” he said. He said he was concerned about her safety because of the violence in their homeland. “I was not able to hear from my love,” complained 28-year-old Wilkens Bourgogne, referring to his partner, who was in the neighboring Dominican Republic, buying goods to bring back to Haiti.
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